Are service dogs permitted in the resort?

Yes. Seeing eye dogs and service dogs are permitted without charge and without quarantine provided Hawaiʻi State Laws are adhered to.

What COVID safety protocols are in place?

Caring for our valued guests and employees is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for you, visit Accor’s ALL Safe and Well website.

Where can I rent a car?

Avis rental cars are available at the resort for daily and weekly rentals. Contact our concierge desk for more information or to reserve a vehicle. Avis is available from 7:30 a.m. to 11:00 a.m.

Are business services available at Fairmont Kea Lani?

Yes, the Concierge Desk provides business services including fax machines, courier services (US Mail, FedEx) and photocopying.

What is your pet policy?

Well-behaved pets weighing 20 lbs or less from within the state of Hawaiʻi are welcome to the resort. Out-of-state pets are also welcome, but must pass Hawaiʻi State Laws regarding quarantine. For more information, contact Hawaiʻi Animal Quarantine at 808 483 7171. All pets must be leashed while on property and if left unattended in the suite, must be kept in a carrier. Seeing eye pets and service pets are permitted without charge and without quarantine provided Hawaiʻi State Laws are met. Please contact our concierge for more detailed information as needed.

Is laundry service available?

Yes. Laundry services are available through the Housekeeping Department including same-day dry cleaning. Complimentary washers and dryers are available on guest suite floors.

Are concierge staff available?

Yes. Concierge staff are available daily across from Kō Restaurant. They can help you arrange transportation, book island activities, schedule golf or make dinner reservations.

When is check-in/check-out time?

Check-in time is 4:00 p.m. Check-out time is 12:00 p.m.

Frequently Asked Questions

Q: Is there a spa at the resort?

Yes, Willow Stream Spa is located on our lobby level and features 13 luxurious treatment rooms, oceanside and poolside cabanas, relaxation areas and unique rain experience showers.

Yes. Seeing eye and service animals are permitted without charge. For more information pertaining to quarantine policies, please contact Hawaiʻi Animal Quarantine at 808 483 7171.

Yes. Our ADA-compliant suites and villas are thoughtfully designed to ensure your comfort and safety during your stay.

Fairmont Kea Lani strives to meet the needs of its guests with disabilities. Please contact the resort if you have any special requests relating to your disability or need any additional accessibility information about the hotel’s facilities and services.

Yes, the Fitness Center is available 24 hours a day for guests of Fairmont Kea Lani aged 16 years and older.

Yes, Fairmont Spa is located on our lobby level and features 13 luxurious treatment rooms, oceanside and poolside cabanas, relaxation areas and unique rain experience showers.

Avis is available daily, 7:00am until 11:00am, located next to the Concierge desk. Avis rental cars are available at daily and weekly rates, with daily rates ranging from $78.00-$141.00++ and weekly rates ranging from $390.00-$705.00++.

Overnight valet parking is available for $40/night. Overnight self-parking is included within the daily resort charge.

The Kahului Airport (OGG) is located 17 miles (27 km) from Fairmont Kea Lani. Travel time is approximately 30 minutes by car.

Fairmont Kea Lani is located at 4100 Wailea Alanui, Wailea, Maui, Hawaiʻi.

Visit our Contact Us page for detailed directions.

For the convenience of our guests, Fairmont Kea Lani has bundled our most sought-after amenities and services into one daily resort charge of $50 USD per day, plus tax includes the following amenities and services:

Overnight self-parking for one vehicle per suite
Fresh flower lei greeting
10% discount on Fairmont logo merchandise
Daily Inspire Your Energy Fitness Classes
Pool and beach amenities including sunscreen and after sun care
Experience session with Pacific Dream Photography (reservations required; photos available for purchase)
Unlimited North America Long Distance calls (Canada and America)
Unlimited business internet access*
Keiki welcome amenity
One reusable Pathwater bottle per registered guest, per stay, to be filled at purified water stations located throughout the resort.
One-hour snorkel equipment (two sets per suite per day, resort use only)
Hawaiian Canoe Experience** (reservations required – subject to availability)
Weekly Cultural Activities (see the Resort Activities & Events Calendar for seasonal offerings)

*Members of ALL – Accor Live Limitless receive Premium internet service and 10% off at Fairmont Spa (exclusions may apply).

**A 24 hour cancelation policy applies with a ‘no show’ fee of $65 per guest.

Fairmont Kea Lani is a pet-friendly resort, as such, well-behaved dogs weighing 20 lbs. or less from within the state of Hawaiʻi are welcome to the resort ($40 per day pet fee applies, portion donated to our local Humane Society). Out-of-state dogs are also welcome, so long as all quarantine regulations pertaining to Hawaiʻi State Law are adhered by. All pets are required to be on-leash at all times when not in your suite or villa. Pets are not permitted up on chairs or tables within venues. Pets are not permitted within swimming pools and must be crated when unattended in your suite or villa.

Seeing eye and service dogs are permitted without charge.

For more information pertaining to quarantine policies, please contact Hawaiʻi Animal Quarantine at 808 483 7171.

Standard laundry, dry-cleaning and shoeshine service is available Monday through Saturday (excluding Holidays).

Complete the appropriate order form and place both copies, along with the clothes you’d like cleaned, in the laundry bag provided – please ensure you’ve removed any objects from your pockets.

*Laundry forms and bags found in the grey folder hanging in the closet.

If you would like your laundry bag picked up, please dial 0 or press the Royal Service button on the telephone.

Laundry to be picked up by 8:00am and delivered to your room the same day by 6:00pm.

Please refrain from drying items on balcony railings.

Self-service washers and dryers are located within each villa as well as on Floors 3 through 7 between suites ending in 50 and 52. Detergent is available for purchase at MAKANA Market + Cafe.

Yes. Bell staff are available at the porte cochere in the main lobby of the resort. They will be happy to assist you with valet parking, porterage and luggage storage.

Yes. Concierge staff are available daily in the main lobby of the resort. They can help you arrange transportation, book island activities, schedule golf or make dinner reservations.

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.

You can contact us online or by phone, fax or email. Visit our Contact Us page for details.